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CONSISTENT SOLUTION NURSING

I made booking in-home care easier and more accessible.

This project was a lot of fun, with the discovery phases revealing some key user needs that I was able to address in some creative and engaging ways (re: adding a cost estimator to the landing page, designing a "booking quiz" for those who don't feel like talking).  All in all a success, both in terms of metrics/analytics and stakeholder satisfaction.

A few things to note:
I was brought on as a contractor to perform a content audit of his website.  He had hired someone on Fiverr to create the site and wasn't too thrilled about the outcome.  All the screens you see here are somewhat preliminary, mid-fidelity prototypes that are meant to illustrate my content recommendations.

 

CLIENT
Consistent Solution Nursing
ROLE
Content Designer
TIMELINE
4 months
COMPANY BIO
Healthcare startup

Project Highlights

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I restructured the landing page content and hierarchy to align with research-backed user needs.

My redesign led to higher comprehension rates (Cloze test), faster site navigation, and happier users.

 
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I decreased friction points within the contact form through the use of target error messages, microcopy, usability testing, and an on-brand verification screen.

My redesigns led to higher quality messages to the stakeholder and faster task completion rates.
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I adjusted the information architecture/site navigation to better suit our users, and designed a quiz geared towards those unable/unwilling to talk.

My redesign advocated for varying persona spectrums, and addressed a real user need uncovered during our moderated usability testing.
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I designed a "rate estimate" tool to be included on the landing page in response to an overwhelming user need.
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